Refund policy

Returns
We offer a 14-day return policy. You have 14 days from the day you receive your item to request a return.
To be eligible for a return, your item must be:

  • In the same condition you received it
  • Unused, with any original tags attached
  • In its original packaging, with all accessories and manuals
  • Accompanied by proof of purchase (your order number)

How to request a return
Email support@gadgetzeno.com with your order number and the reason for your return. Once your return is approved, we will send you return instructions and the return address. Items sent back without first requesting a return may not be accepted.

Return shipping costs

  • Change of mind: you pay the return shipping cost.
  • Damaged, defective or incorrect item: we pay the return shipping. We send you a prepaid label or reimburse your return shipping cost.

Damaged or incorrect items
Please inspect your order when it arrives. If an item is damaged, defective or not what you ordered, email support@gadgetzeno.com within 14 days of delivery with your order number, a description of the problem and a photo. We will send a replacement or a full refund, including shipping.

Non-returnable items
The following items cannot be returned:

  • Opened personal care or hygiene products (for example trimmers, massagers, earbuds and oral care devices)
  • Sale items marked as final sale
  • Gift cards
  • Items clearly marked as non-returnable on the product page
    If you are unsure whether your item can be returned, contact us before sending it back.

Exchanges
We do not offer direct exchanges. To get a different item, return the original item (if eligible) and place a new order once your return is approved.

Refunds
We inspect your return when it arrives and email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank may take a few extra days to show the refund. The $2.99 shipping charge is refunded only if the return is due to our error or a defective item.

Contact
GadgetZeno 
Email: support@gadgetzeno.com
Phone: +1 737-304-1244
Mailing address: 5900 Balcones Drive #11963, Austin, TX 78731, United States